RETURNS & REFUNDS
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Before returning the product, please contact our customer service (info@luxuryworld.fi) . After your return request is approved, you will receive an email with shipping instructions and a return shipping label.
Once the product is returned to us, we will refund the price of the product .
The customer is responsible for the costs of the return.
ITEMS THAT CANNOT BE RETURNED
Unfortunately, we cannot accept returns on gift cards.
REFUNDS
We will notify you once we have received and inspected your return to inform you if the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
UNCLAIMED SHIPMENTS
Unclaimed shipments are not considered returns. For orders not picked up, we charge the redemption amount of the package, and the shipping fee will not be refunded.
EXCHANGES
We do not offer an exchange service. The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
CUSTOMER SERVICE
Should you have any questions or concerns regarding returns or refunds, our customer service team is here to assist you every step of the way. You can reach us via email at info@luxuryworld.fi.
The seller reserves the right to unilaterally change these delivery terms without prior notice.
If you encounter any issues with placing an order or delivery, please don't hesitate to contact our customer service team.
FCH
Pallaskero 6
01280 vantaa
Finland
Info@luxuryworld.fi